To our loyal customers and readers, we thank you for your business and wish you happy holidays!

What is a helpdesk?
For those not familiar with the term, a helpdesk is a software program that facilitates communication with support. A user or customer can submit “tickets” to open a conversation about an issue with our company. The helpdesk makes sure that all issues are handled in a timely fashion (giving special sensitivity to high priority issues), and follows up with the support desk team to make sure that no tickets are “lost through the cracks”

There are currently two ways for our customers to get access to our helpdesk. One is to create a login by registering at http://support.skyhookinternetmarketing.com. This control panel interface will give users an ability to see previous tickets, to escalate open tickets to higher priority, or to re-open previous issues in the case of recurring problems. Once a ticket has been submitted, our team of helpdesk workers is notified immediately — even if the program manager assigned to your project is not available.

The second way to access the helpdesk is through email. Once registered, users can send messages to support at (@) blacklotusweb dot com. The helpdesk will instantly convert the message in to a help ticket and open a conversation with the helpdesk.

This new feature enables us to handle 95% of customer problems within 1 business day (and often much more quickly). We are sure you will enjoy it, so please stop by to check it out. Again the address is

http://support.skyhookinternetmarketing.com

Cheers!

Dallin

That’s right, I was so excited about finishing it that I went ahead and pulled an all nighter. I think it really paid off! I’ll go ahead and walk you through some of the features.

Home Page
The home page (and every page in the site) is fully content-managed which means we can make simple text changes or even fairly complex image changes all from a Wordpress backend. This is a great value to customers because without a CMS system, they would be calling their web design company constantly which can get to be quite expensive.

The home page also features recent posts from our blog (which was a simple wordpress plugin) and NexGen gallery which has an impressive “lightbox” function to show off our latest work. Go ahead, check it out!

About Us
Not much to say here, though it is another content-managed page. Can you see John’s wife in the picture I had to crop him out of?

Folio
This page has the most “ooh” and “aah.” It features Tiltviewer which is a free program for wordpress and I think it’s rather snazzy. It’s pretty simple on our end to upload new pictures and project details and have them instantly shown in our portfolio. For some, it’s almost like a video game! You can use the arrows to navigate and hit “f” to flip the card and see project details. Very cool.

Services
This is where people find out that there is a charge for awesomeness and attractiveness (lame Kung Fu Panda reference).

Contacts
This page is special because of the contact form. It’s a true AJAX form (Thanks Contact Form 7 plugin) which means that if you mess it up, it doesn’t have to wait for the server to validate (go ahead, try leaving your name blank and submitting!) very cool. Of course, this is all stuff that we know how to do but the amazing thing about wordpress is that much of this work has already been done before.

Blog
You’re looking at it! The true capabilities of wordpress are in the blog engine. We hope that the content we write and the discussion we start about web design here will be a big source of traffic and business for our firm.

So there you have it! Have a look around, leave any comments, and by all means, pass it on to your friends and business associates!

Dallin